KEY SKILLS
The difference between a good manager and a great one is someone who continually exceeds expectations, leading by example with total dedication to exceptional service. You’ll know how to get the best out of your team through effective communication, delegation and development. A high level of commitment, motivation and organisation is key to this role.
DESCRIPTION
Through effective leadership, you’ll manage front and back of house, training, administration, finance and Health & Safety. You’ll be committed to maintaining, driving and developing Gaucho’s principles and values, ensuring the quality of product, presentation and service are at a consistently high level. By having expert knowledge of the menu and wine list, you’ll help develop guest relationships to create loyal regulars that come back time and time again.
DAY IN THE LIFE
You’ll start off ensuring every team leader is briefed for the coming shift, knowing all about the specials and anything new on the menu, so every team member can be confident in what they’re doing. With a keen, discerning eye you’ll make sure every element of the restaurant and bar area is immaculate and provides a warm, welcoming atmosphere.
When guests start to arrive, you’ll oversee the smooth running of front and back of house, to guarantee every guest receives a level of service going above and beyond expectations. You’ll make sure service runs like clockwork, quick to take charge and resolve any problems or guest queries to minimise delays and keep things moving.
Whilst your teams are serving guests, you’ll find time to research trends and help develop specials for the menu. You’ll be behind the scenes overseeing all aspects of staff training, hiring, and retention, dealing with wage management, and rota planning. Making sure all areas of operations are legally compliant, safe and hygienic will be key. You’ll also work on developing strategies to optimise bar and restaurant capacity, as well as overseeing profit and loss management and handling the budget.