Excellent service can make a first-time guest want to come back time and time again – that’s what you’ll be delivering as a member of our floor staff. You’ll be a highly organised person who can work effectively as part of a large team, supporting your colleagues and contributing to the smooth running of every shift to ensure every customer receives a professional, friendly service, every time.
There’s more to being a waiter than just taking orders and serving food. Our waiters are Gaucho ambassadors – having excellent product and culture knowledge is what enables them to deliver exceptional service to our guests.
Setting the scene is essential. You’ll make sure that tables are set and there’s enough napkins and cutlery for your shift – so you’re prepared when things get hectic.
At the pre-shift briefing you’ll get together with the rest of the team and hear the specials for the day, taste and discuss the wines and find out who your guests are for the day.
And then it begins. You’ll greet your guests warmly and with conviction every time, so they know you’re there to look after them. As the restaurant starts to buzz with people enjoying themselves, you’ll be carrying beef boards, keeping an eye on the grill and catering to your guests’ every need.
Knowing our menu – especially the beef – inside-out is essential, and you’ll be an expert when it comes to recommending wine, making knowledgeable personal recommendations. Juggling tables and ensuring service is running smoothly come as second nature – and you’ll have supportive colleagues on hand when things get busy. When the evening’s over, you’ll tidy up and leave everything ready for the next shift.
Our floor staff are an integral part of our restaurants. You can start as a waiter at entry level as a commis or ‘runner’, a support waiter or as the main waiter. It all depends on your skills at the time you join the team. Whichever position you start in, there is always room for development. Many of our managers, sommeliers and trainers today joined us as waiting staff. The career paths are very diverse – you never know where this job might take you.